お客様からの嬉しい言葉に浮かれポンチ!

いつもありがとうございます、イシイ畳リフォームです。   昨日のぽっかぽか天気とは変わってどんよりした空が広がっている石岡市。 天気予報を見ると雪が降るらしく…。 週末の度に出る「雪マーク」、車を運転する身としては怯えてしまいます。 christmas_snowman インフルエンザも猛威を振るっておりますので、 どうぞご自愛くださいませ。     そんな寒い話とは裏腹に、心がぽかぽかするお話を頂きました。   「○○様が『会社へ行った時に対応してくれた事務の人が良かったから、 イシイさんに頼むことは決めていたんだよ。 下まで来て見送ってくれたし』と仰っていました」 (弊社事務所は2Fにあります)   お客様のお宅から帰って来た担当者が教えてくれたのです。 もう気分は skip_girl こんな感じです。   お電話での際もそうなのですが、 ご来店してくださったお客様と接した後は 「もう少し話し方を改善すれば分かりやすかったんじゃないか」とか 「わけの分からない説明をしてしまった」とか 「やっべぇ」 と言う考えでいっぱいになるので、 少しでもご満足してくださったのだと分かり浮かれポンチになっています。     浮かれきったままでは鼻が伸びきった天狗になってしまうので、 お客様と接する際はご満足して頂けるようこれからも工夫を続けていきます。     そして現在、石岡本店にご来店くださると 新年の抱負を手にしたイシイのスタッフ写真が飾られています。 image1[1] 是非ご覧ください!!   本日はご覧いただきまして、誠にありがとうございました。 ************************************** ㈱イシイ畳リフォーム ■ 石岡本店 茨城県石岡市大谷津3-10 TEL:0299-26-9696 ■ つくば店 茨城県つくば市高野台3-20-1 TEL:029-828-5252 **************************************

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